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Repair Services FAQ

1

What if I’m not happy with the repairs?

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Your satisfaction is extremely important to us and all of our work is backed by the Service King lifetime guarantee. If anything causes you concern, please call the Service King where the repairs were completed and ask to speak with a supervisor. He or she will help you make it right.

2

Do you detail the car when the repairs are complete?

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Detailing is part of every repair. We will return your car with a freshly washed exterior and a vacuumed, clean interior.

3

How do you match the new paint to my original color?

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We use the paint codes from the manufacturer. These are located on your vehicle. Service King also utilizes the latest in computer technology so that your new paint precisely matches your vehicle’s original paint.

4

What parts will you use?

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There are two different kinds of parts:
OEM - Original Equipment Manufacturer parts. For example, Honda OEM parts are made by Honda for Honda vehicles.
Aftermarket Parts - These are not made by the manufacturer, but manufacturers offer certifications to ensure fit, function and safety.
We use only the highest quality parts, regardless of whether they are OEM or aftermarket. To learn more about parts, contact your local Service King collision repair center.

5

How long will the repairs take?

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The repair time will depend on the extent of the vehicle damage. Once the shop receives the vehicle, they will produce an auto repair estimate and contact you within 24-48 hours to discuss it with you.