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WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register or contact us on our site, respond to a survey or fill out a form.

When using our site, you may be asked to enter your name, e-mail address, mailing address, phone number or vehicle information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CALIFORNIA PRivacy Policy

This California Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), the California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws.  Consumers with disabilities may access this policy in an alternative format by sending an email to: CaliforniaConsumerInformationRequest@serviceking.com

We do not and will not sell Personal Information. Additionally, we will not share this information with third parties who sell or use the information for their own purposes unless you direct us to do so. 

For purposes of this California Privacy Policy, “Personal Information” means anything that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular California consumer or household.

Notice of Categories of Personal Information We Collect and How We Use It

  • Personal contact information, such as name, address, telephone number and email address.  We obtain this information from: (1) you when you communicate with us through our website, social media platforms, surveys and forms; (2) publicly available databases; (3) joint marketing partners and event sponsors, when they share the information with us; and (4) referral sources. We use and share your personal contact information with trusted services providers to promote and provide our products and services to you, to communicate with you and, for job applicants and employees, to manage our human resources activities.  
  • Information necessary to provide our products and services to you, such as vehicle information, insurance information, order information, payment information, and credit information.  We obtain this information from you and use and share it with trusted service providers to provide our products and services to you and to manage our relationship with you.  
  • Commercial information, including products or services purchased, obtained or considered, and other purchase histories or tendencies.   We obtain this information from you and use and share it with trusted service providers to promote and provide our products and services to you and to manage our relationship with you.  
  • Internet and other electronic network and app activity information, such as browsing history, search history, IP address, and information regarding your interaction with an internet website, application or advertisement.  We obtain this information from you and through the use of cookies.  We use and share this information with trusted service providers to promote and provide our products and services to you and to manage our relationship with you.  

Professional, employment-related, and educational information.  We obtain this information from you, employment recruiters and referral sources when you apply for a job with us or become employed by us.  We use and share this information with trusted service providers to manage our human resources activities.

Right to Know About Personal Information Collected and Disclosed

You have the right to know about the Personal Information we collected and disclosed about you during the prior 12 months. 

You can obtain the Personal Information we collect and disclose by submitting a verifiable written request to us by clicking here and completing the webform request or by calling us at our toll-free telephone number: 855-571-0817, or by asking for and completing a written request form at one of our physical locations.  

To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect:  (1) email address, (2) telephone number, (3) a description of the product or service you purchased or inquired about, and (4) if you purchased products or services from us using a credit card, the security code from the back of your credit card.  If you are requesting to obtain specific 

pieces of Personal Information, you must provide us with 3 out of the 4 data points described above, plus a signed declaration under penalty of perjury from you that you are the consumer whose Personal Information is subject to the request.  You can find such a declaration on our webform request by clicking here.  

If you are requesting to obtain Personal Information regarding your members of your household, each member of your household must provide the verification information above in order for us to verify their identities.

If you use an authorized agent to exercise your right to know about your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf, together with the identity verification information for you described above applicable to the request.

Within 10 days of receiving your request, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response.  Generally, we will respond to your request within 45 days and provide you the requested Personal Information by mail or a readily usable electronic format.  Under certain circumstances, we may take up to 90 days to respond to your request.  In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request. 

If you are requesting to obtain specific pieces of your Personal Information and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify and explain why we have no reasonable method with which we can identify you.  However, we will treat your request as a request to obtain the categories of Personal Information we collect and disclose as described below.

If you are requesting to obtain the categories of Personal Information we collect and disclose, and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify, and direct you to this Privacy Policy which describes our general business practices regarding the collection, maintenance and sale of Personal Information.  We will also explain why we have no reasonable method with which we can identify you.  

By law, we can deny your request to know specific pieces of your Personal Information, in whole or in part, if it conflicts with federal or state law.  If we deny your request for this reason, we will notify you that your request has been denied and explain the reason for the denial.  If your request in denied only in part, we will disclose the reminder of the Personal Information you requested.

By law, we cannot provide you with specific pieces of your Personal Information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your Personal Information.  Additionally, we are prohibited by law from disclosing to you your Social Security number, driver’s license number or other government-issued identification number, financial account information, any health insurance or medical identification number, any account password, or any security questions and answers.

Notice of Your Right to Request Deletion of Your Personal Information

You have the right to request us to delete the Personal Information that we have collected or maintained about you and your household. 

You can request us to delete your Personal Information by submitting a verifiable written request to us by clicking hereand completing the webform request or by asking for and completing a written request form at one of our physical locations.  You may also request a copy of the written request form by emailing us at CaliforniaConsumerInformationRequest@serviceking.com or by calling our toll-free number: 855-571-0817.

To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect:  (1) email address, (2) telephone number, (3) a description of the product or service you purchased or inquired about, and (4) if you purchased products or services from us using a credit card, the security code from the back of your credit card.  

If you are requesting to delete sensitive information you must provide us with 3 out of the 4 data points described above to verify your identity. 

If you are requesting to delete Personal Information regarding members of your household, each member of your household must provide the verification information above in order for us to verify their identities.

If you use an authorized agent to exercise your right to delete your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf, together with the applicable identity verification information for you described above.

Within 10 days of receiving your request, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response.  Generally, we will respond to your request within 45 days.  Under certain circumstances, we may take up to 90 days to respond to your request.  In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request. 

 If we are able to verify your identity, subject to any applicable exceptions described below, we will delete your Personal Information by one of the following deletion methods and will notify you of the deletion method used:

  • Permanently and completely erasing the Personal Information on our existing systems, except our archived or back-up systems;
  • De-identifying the Personal Information; or
  • Aggregating the Personal Information.

We may offer you the option to delete a select portion of the Personal Information you requested to be deleted in addition to the option to delete all of the Personal Information you requested to be deleted.

Prior to deleting your Personal Information, we will send you an email or call you to confirm that you want your Personal Information deleted.

If your Personal Information is stored on or archived or back-up systems, we will delete the Personal Information as described above when our archived or back-up system in next accessed or used.

We will also direct our service providers to whom we have provided your Personal Information to delete your Personal Information. 

If we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify

By law, we may also deny your request to delete if retention of your Personal Information is necessary to:

  • Complete our transaction with you, perform a contract with you or if your Personal Information is reasonably anticipated within the context of our ongoing business relationship with you;
  • Detect security incidents, protect against malicious, deceptive, or illegal activity or prosecute those responsible for this activity;
  • Debug to identify and repair errors that impair existing intended functionality of our systems;
  • Exercise free speech rights;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest;    
  • Enable solely internal uses that are reasonably aligned with your expectations;
  • Comply with a legal obligation; or 
  • Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided the information.

If we deny your request to delete, we will:

  • Inform you that we have denied your request and describe the basis for the denial, including any legal exception permitting denial;
  • Delete any Personal Information that is not subject to the applicable legal exception; and
  • Refrain from using the Personal Information retained for any other purpose than provided for by that exception.

In responding to your request to delete, we will maintain a record of your request for the legally required period of 24 months.

Right to Nondiscrimination

You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.

Privacy Rights under the California Online Privacy Protection Act (CalOPPA)

Individual California residents may request information about our disclosures of certain categories of Personal Information to our affiliates or third parties for their direct marketing purposes.  We will provide a list of the categories of Personal Information disclosed to our affiliates or third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these affiliates or third parties. This request may be made no more than once per calendar year. Individual California residents must submit their requests to us either by email at CaliforniaConsumerInformationRequest@serviceking.com or write us at the mailing address below.  We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.  

Further Information About Our California Privacy Policy

If you have questions or concerns regarding this California Privacy Policy, please contact us at:  

Service King Collision Repair Centers
559 N. Fair Oaks Ave.
Pasadena, CA 91103
Attn: Compliance Department
Tel: (855) 571-0817
Email: CaliforniaConsumerInformationRequest@serviceking.com

This California Privacy Policy was last updated on December 20, 2019.

CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.serviceking.com.

YOUR CONSENT

By using our site, you consent to our websites privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

Service King Collision Repair Centers
www.serviceking.com
2375 N. Glenville Dr. Building A, Suite 500
Richardson, TX 75082
T: (972) 960 - 7595