Customer Experience

Teri,

Thank you for following up on my repair work. I was impressed with Service King. It was extremely helpful to have enterprise pick me up from the location, and Tommy was kind enough to keep me posted throughout the process of my repair. I truly appreciate the quality work done to my car - it looks great!

Amanda

Ronnie was very professional and let me know what they were going to do. He called when he said he would to give an update. The car was ready when he said it would be. The repair was high quality. My experience with Service King was all positive. You all do a GREAT job.

Charlene

Dear Mr. Humphrey,

No one likes to be involved in a vehicle collision. I am writing to express my sincere gratitude for the two occasions I have had to unfortunately patronize Service King Collision Repair Center. Each experience has been one of experience, professionalism and care to include a job well done.

In the process of equivocating how these two separate incidents could happen to me twice, visiting the employees of your establishment put my thoughts back into perspective and put my vehicle back together again. James Bishop and Connie Phillips exemplifies professionalism, each kept me informed by emails and phone calls. Excellence is a choice people make and begins with caring. In the future, I am comfortable recommending Service King Collision Repair Center as the only auto body repair shop. You have captivated my patronage with consummate leadership and best business practices.

It is the intention of this letter to show that the Warren Family appreciates Service King Collision Repair Center (Reeder Location) as our auto body needs. Please convey our sincere appreciation to Mrs. Connie Phillips and Mr. James Bishop for a job well done. I would feel remiss if I did not mention Lilly for making it a personable experience. Thank you!

Sincerely,
Michael Warren

Hi Dylan,

I picked up my Jetta yesterday and the repair and paint looked very good. The service staff that was present when I arrived went through everything with me that I needed to know for the short term care with respect to the new paint on the replaced parts.

I want to thank you personally for the exemplary service you yourself provided and I appreciate the phone call and e-mails that updated me on the progress & status of my vehicle. I've experienced several collision repair centers in my history as a car owner; however, no center has come close to the great level of service that you have provided me these past few weeks. You made the process a very easy one for me and I appreciate all the attention to detail - thank you!

Sincerely,
Felix Rivera

Gary was very pleasant to work with. He was informative, helpful, respectful, and professional. He kept us informed every step of the way and delivered on his commitments. I was very impressed with him.

The work was done ahead of schedule, on estimate, and looks to be of good quality. And there's a lifetime guarantee on the work. When I picked it up, my car was cleaner than it's been for a long time and all my "stuff" was intact.

I was very pleased with my experience with the Richardson Service King, and will indeed recommend it to friends and co-workers.

Phyllis

I'm very happy to have the opportunity to let you know how I feel about the service I received at Service King West Dallas under the direction of Todd Novara.

The service was excellent and top notch from the very beginning to the very end. From the moment we were greeted by Todd to the moment that Todd delivered our repaired car, everything went smoothly and without any problems or difficulties. Todd was quick and efficient when we brought in the car, and we were on our way home sooner than we thought we would be - no waiting around and no wasting time. Todd was very friendly and personable, and we felt very secure knowing that he would be in charge. Todd called regularly twice a week with very complete and informative updates so we always knew where we were in the process of repair. Todd obviously wanted the car to be perfect when it was returned to us, and he was insistent that everything be done just right. To top it all off, when the car was ready, Todd understood that we had circumstances that made it difficult for us to come in to retrieve the car, and Todd actually delivered the car to our home himself, which I'm sure was not easy and required the help of other Service King employees.

We could not have asked for better, more efficient, or friendlier service, and we are very thankful. I will gladly refer any of my friends to you for car repairs, and I will let our insurance agent know how happy we are with you also. To be sure, if there is ever a need in the future for car repair, we will be calling Service King West Dallas. Todd, thank you again for all you did to make this a painless process for us!

Joyce Rogers

I wish to send a complimentary note to the appropriate management team at Service King.

Over the years I have used Service King and have always been satisfied. Professionalism, workmanship and customer service are tops.

Two weeks ago I was rear ended. Allstate pushed for me to go to their shop in Plano off of Hwy 5. Although Service King was on my mind, I chose to stop in and discuss the details of my needs. The staff at this shop gave me blank looks, appeared to me that I was a complete inconvenience, and they told me it would be two weeks before my car would even be looked at, let alone repaired.

I quickly gained my wits and drove to Service King on 75 and Spring Creek. As usual I was greeted warmly and professionally. I was introduced to Mike McCrady my service advisor. I explained my situation and desires to Mike. He listened and told me that the car would be repaired in the time frame I needed. I had doubts but I trusted Mike. To be honest, I figured when I returned that the car would be a few days longer.

Shame on me... I was able to use the website and know my car was repaired on time. Because of web site, I could make good plans to pick up my vehicle and not inconvenience others. When I arrived, the staff found my file immediately, processed the paperwork and brought the car to me in under 8 minutes.

My loyalties to you Service King and my special thanks to Mike for showing true customer care and commitment.

Thanks
Jim

I grew up in Michigan and I had never heard of Service King but I was lucky enough to have my car repaired at the Service King in Richardson. Tina made the process easy and stress free. She kept me updated as my car went through the repair process. She and a tech even worked overtime for me to try and get my car repaired because I would need transportation to and from my job. I will be forever grateful for such great customer service.

S. Gulley

This was my second experience with your shop and I will tell you each time has been a very good experience. From Jennifer who along with Dustin greeting me until I picked up my car and Michael ensured I was in the car and headed for home. Thank you and your entire staff for such a great experience and such wonderful customer service. I really felt like I mattered. Thanks again and although I wouldn't mind seeing you again, maybe just for coffee rather than a vehicle mishap. Ciao!

A. Lunde

My experience with Service King Frisco, and in particular Dustin Allison has been outstanding. My damaged vehicle was picked up on time, and within hours, I was receiving e-mails on the status of the damage. The communication from Dustin was a tremendous help in keeping me informed and up to date on the exact status of the repairs. Dustin was able to answer every question I had, and he made me feel extremely comfortable that he and all of the Service King staff had only one goal; 100% Customer Satisfaction. The thoroughness and quality control were evident throughout the entire process and in the finished product.

It is nice to know that when a traumatic incident such as an accident happens, there are people such as Dustin and Companies such as Service King that will take the repair burden off of one's shoulders.

Please extend my gratitude and thanks to Dustin and all of the staff at Service King Frisco for a remarkable job.

R. Harker

Dear Mr. Novara,

On April 5, 2010, I was involved in a rear end collision. I am a member of USAA, and was advised by them that Service King was one of their preferred shops, and that you could do the estimate and work at your facility, so I had my car towed to your shop in Katy. From the first phone call, until the day I picked up my car, I have been so very impressed. I was given a full rundown of the repairs that would be needed on my car by Tim. He was so nice, and so patient with me, and all my questions. Daniel, who handled the paperwork on my repair was also so very nice and totally helpful throughout the process. On May 2, I took my car to the Saturn dealer on I-10 for my regular oil change and tire rotation. While my car was up on the rack, I asked them to check out the repair and let me know what they thought. They showed me what was done, and advised that it was one of the best and most professional repairs they had seen. They showed me where many repair shops cut corners, and where all the parts were replaced by your shop, installed correctly, and painted. The tech (Dave) even asked me again for your name, so he could write it down for future use. I normally do not write letters to anyone about anything, but I am a bit of a nut about my car, and I had such a great experience with your facility ,I just had to write to let you know. I want to thank everyone at your shop for making the repair of my bad luck bump, as easy and painless a process as it could be. You can be sure I will tell all my friends.

My experience with Service King was great. I received great customer service from all staff, especially my Service King representative Steven Rivera. He promised to call me twice a week to update me on the status of my vehicle and true to his words, he did. I was unable to make it by closing on Friday and he made it possible for me to pick up my vehicle on Saturday. Mr. Rivera did a great job of making me feel like my business was important. He is great! When I saw the work completed, I was amazed at the quality. I am going to recommend Service King to all my friends and family. Thank you!

Christina

I just wanted to send a quick thanks for the outstanding job your team did with my camaro. From the moment I made contact over the phone to the paperwork and picking up my car everything was handled professionally and promptly. You must be proud to have a group of people that work that well together. My car looks great and I will definitely (hope I don't need to) use you guys again. Have a great week end.

Thomas

3rd time we have had to visit you...another hit and run! Again, third time you have made our vehicle look better than brand new! You guys rock! I will never take one of my vehicles anywhere else as long as your doors are open! Thank you!

Ray

What an Awesome Experiance !! I took my Truck in for a rear bumper and front windshield replacement, a little body work. Jennifer took me through the whole process, she kept me informed Plus it was ready a Day Early and was Cleaned Inside and Out. Very Impressed !!

Buddy

It was wonderful, again. I have used this SK location a few times and have been very pleased each time. Manny Romo is the best Service Advisor and very considerate of my car's service and my time. He advised me every day of my car's status. Never have had this quality of service at any other collision center.

Marielle