- Time: 1:30pm - 3:30pm
- Credits/Hours: 2
After an accident, policy holders have a lot of questions and concerns about what is covered, what to do and what is going to happen to their vehicle. They look to their agent for guidance and information. This class prepares an agent to educate and set expectations for their policy holder concerns. Understanding these customer concerns first hand will better position agents to service their customers and retain their customers as a policy holder after the claim is filed and closed.