Frequently Asked Questions
Do you have questions about what Service King has to offer? Your question may have already been asked before. Take a look at our list and see if your question can be answered here. If your questions are not answered below, please send us an email. We will respond to your question as soon as possible. Thank you.
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Answer 1:
Answer 2:No, you do not need to get three estimates. Many repair centers offer free estimates. However, there are specific requirements based on the Insurance Company involved and the type of coverage you have that require certain types of parts and labor rates to be considered for providing an accurate repair estimate. Estimates written without this information may make this process seem confusing. The most important thing is for you to select a repair facility you trust and inform your Insurance Company. Answer 3:Yes. You should obtain approval from your insurance company before repairs begin. Your insurance company will authorize repairs, parts types used, payments, and written /digital photo documentation before and during the repair process. Answer 4:DRP simply means Direct Repair Program. Benefits of these programs include additional warranties, more timely repairs, cost savings, and peace of mind for you. Insurance Companies can provide you with a list of their preferred or Direct Repair Providers in your area. These chosen providers have met specific requirements in the areas of; training, quality, customer service, and possess the state of the art equipment necessary for the best possible repair to your vehicle and experience for you. Answer 5:Ask people you trust. Who does your Insurance Company recommend? Have any of your friends, coworkers, or family members ever used this collision repair center's services? Look or evidence of employee training, industry certifications, and participation in customer satisfaction measurement programs. Collision repair providers with lifetime warranties, multiple locations, and a substantial number of years in business are a good consideration. Answer 6:Insurance Companies refer customers to collision repair providers they have a good working relationship with and they trust with their customers. An auto accident and repair process is an inconvenient occurrence at best. The way you and your repair experience are handled is often a reflection on the insurance company. Answer 7:Your insurance company most likely offers a warranty on repairs if you use one of their preferred or Direct Repair Providers. The collision repair center is ultimately responsible. You should choose a provider with a warranty on all work performed. Answer 8:As the vehicle owner, you make the decision. You have the right to select the repair center of your choice. There are specific laws that give you this right and prevent anyone from requiring you to use an alternative repair facility. Answer 9:The vehicle owner is ultimately responsible for payment for all repairs. You may instruct your insurance company to make payment directly to the repair center on your behalf. Usually an initial payment is made for the repair estimate and then during the repair process a supplemental payment will be issued for additional hidden damages or parts cost that are discovered during repairs. The collision repair center can assist you with clarification on any payments that may be issued. This can also get you back into your own vehicle in a timelier manner. Remember to clarify any deductable amounts or questions you may have as early on as possible. Your portion (if applicable) is not required until the completion of repairs and you pick up your vehicle. Answer 10:Rental car coverage is an optional coverage available from your insurance company. Verify your coverage and the amount covered per day for a rental vehicle while filing your initial claim. If your repairs are being paid for by the other parties' insurance company, you should be provided with a similar vehicle during the time your vehicle is in for repair. We have Enterprise Rent-a-car on site for your convenience. Answer 11:Insurance deductibles are due at the completion of the repair process to the repair center. Your insurance adjuster can answer any questions you may have regarding your policy, coverage, and applicable deductibles. Be cautious of anyone offering to save you the cost of your deductable! Ask specific questions on how they plan to absorb this cost. Will all repairs be made per industry standard and will all the proper parts be used. This is not usually an offer with your best interest in mind or the protection of the investment you have in your vehicle. Answer 12:Review your itemized final repair order. Complete a walk-around inspection with your Service Advisor and have him/her explain the repairs that were made to your vehicle. Look at the paint color and finish, all exterior trim, and proper operation of items involved, such as handles, mirrors, and other moving parts. Choose a repair center that measures customer satisfaction and satisfaction is guaranteed before any payment is made. Answer 13:Yes. Now that your vehicle has been repaired, here are some helpful tips for your new paint finish! Click here for preventative paint maintenance. |
